Home depot was looking for a new engaging mobile application that would not only delight their customers but enhance their overall experience in interaction and buying from Home Depot.

They were also seeking a desktop solution that would allow customer specialists the ability to provide greater interaction with customers.

The design shows a personal interaction with a customer solutions specialist. This wasn’t in the original design request but based on current environmental events, such as Covid-19. I took the approach of bringing the specialist directly to the customer and working with them in a consultative process.

The customer can make a request through an AI chatbot initially. That asks the customer the project they are working on and based on responses, connects the customer to the correct specialist. This bridges the gap from technology to human interaction. This would also take place within a store, so the experience was extended virtually but even more personal.

Requirements also didn’t specify that the specialist has any insight into the customer, but within the design, I incorporated this data that would allow him to gain insights into the customer that would assist him in guiding her in her project needs.

Within this project, I created, initial pen to paper concept sketches, conducted user research, user personas, high-fidelity concept images within Sketch, and a fully interactive simulation that was delivered on a mobile device using ProtoPie.